Faults & Shortages:
All faults and shortages must be reported to us within 3 days of collection of your order. These faults include missing parts, damaged glass and general flaws. After 3 days we cannot accept responsibility for any faults. Replacement parts (where available) would have to be paid for after 3 days. If you are having renovations done to your home we recommend you check your products straight away and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 guarantee and do not have to be reported within 3 days.
All lighting displayed in our showroom can be returned within 28 days if complete with the original receipt, the product must be in its original packaging complete with all parts including lamps and ceiling plates. The product must not have been altered or wired in any way. This excludes special orders. After 28 days we are unable to accept returns.
These include non stock items & catalogue orders. Special orders are subject to a 25% handling charge to return the product back to our supplier. Sale Products: Reduced sale items will be given a credit note valid for 1 year.
Ex Display Products:
These are “Sold As Seen” and are strictly non returnable (unless electrically faulty) They must be checked to your satisfaction before they leave the showroom. This includes full priced and sale Ex Display items.
Non Returnable Products:
These include Bespoke or Made To Order products, All Switches & Sockets, Bulbs, Electrical & Wiring Accessories and a small percentage of products displayed in our showroom. The relevant stamp will be present on your receipt to indicate this. We do not offer a credit note / Exchange or Refund on these item(s).
Electrical Faults: All electrical goods are covered by a 1 year guarantee unless a longer guarantee is stated. Where possible we will have your fitting repaired or replaced. Failing this we will provide a full refund or offer you a product to the same value providing the above conditions are met. Cp Lighting are not liable for any electricians costs involving the repair, return or replacement of any light fitting. If any of the above is unclear or you would like to know our policy on a particular product please ask a member of staff who will be happy to assist you and answer any questions you may have.
Returns Policy Breakdown: (Please read the above for a detailed explanation)
WE OFFER A 28 DAY REFUND POLICY ON ALL GOODS THAT ARE NOT REDUCED OR EX DISPLAY, AFTER THIS PERIOD OF TIME WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES.
REDUCED ITEMS RETURNED WITHIN 28 DAYS WILL RECIEVE A CREDIT NOTE WITH A 1 YEAR EXPIRY
SPECIAL ORDERS & CATALOGUE ORDERS WILL INCUR A 25% HANDLING CHARGE EX DISPLAY ITEMS ARE NON-RETURNABLE AND ARE “SOLD AS SEEN”
BULBS & ELECTRICAL ACCESSORIES ARE NON-RETURNABLE
PLEASE SPEAK TO A MEMBER OF STAFF IF YOU ARE UNSURE OF ANY OF THESE CONDITIONS