• Though we do our best to ensure all products are dispatched as swiftly and efficiently as possible, on occasion a product may be found to have a missing parts. These are usually pre-packed by our suppliers / the manufacturer. 
• Where replacement parts are available we will aim to dispatch these to you as quickly as we are able, though we do not stock every product so some parts may need to come from our suppliers.
• Please complete our Report A Fault form.
• Please then send an email to info@cplights.com with your WEB number and attach images of the fault.
• Further information can be found on our Return Information page.
• Your statutory rights as a customer are not affected.

• As a small family business we take great care in ensure products arrive to you safely and in good condition, we will endeavor to do everything possible to ensure that we resolve faults and imperfections where possible.
• Please complete the form above, we can not accept any faults reported over the telephone.
• All faults and shortages must be reported to us within 48 hours of collection or from receiving delivery of your order to your delivery address, neighbour or collection point. These faults include missing parts, damaged glass and general flaws. After 48 hours we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after 48 hours. If you are having renovations done to your home or do not plan of installing the product(s) within the 3 days we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 48 hours.
• Please thoroughly check you are satisfied with all fittings / products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 48 hours. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange.
• Please complete our Report A Fault form above.
• Further information can be found on our Delivery Information & Return Information pages located on the footer of our website.
• Your statutory rights as a customer are not affected.

Please ensure all goods are thoroughly checked within 48 hours after receiving delivery to your delivery address or collection point to ensure the following: 

• You are happy with the goods you have purchased
• There are no shortages, flaws or breakages to your delivery & items
• There are no missing glass, fixing plates or other components
• You have received the correct items you have ordered

Please note: After 48 hours we are not liable for any replacement parts, damages or faults.

Further information can be found on our Delivery & Return Information pages.

The finish of outdoor lights is guaranteed for one year except on products that are installed within five miles of the coastline due to the corrosive atmosphere.

We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange. We would require a photo & video of the flaw / imperfection on the cushion emailed to us at info@cplights.comincluding your WEB order number.

These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty). They must be checked to your satisfaction before they leave the showroom. This includes full priced and sale Ex Display items. If you are ordering these online please request photo's of them before we ship them to ensure you are satisfied. We'd be more than happy to supply photos for your consideration before you place an order.

If you have purchased from us in the past and have accidently broken a glass... don't worry! 

Please email is at info@cplights.com with your WEB order number, We'll be able to locate your order from this and contact the supplier to confirm if replacement glass are available, what the price would be, and how long it would take to deliver this to you.

Tip! You can also find the product codes for the product on the base of table and floor lamps or inside the bracket of ceiling lights and wall lights.