Free Delivery on orders over £100 (UK Mainland only)*
- We offer complimentary UK Mainland delivery on orders over £100.00, T&Cs apply*
- For orders under £100.00 a small shipping charge of £7.95 applies.
- *Select products and locations have additional surcharges, which are calculated at check-out.
*Additional Delivery Surcharges: Some furniture items may incur an additional delivery surcharge depending on their size and weight. This is due to weight restrictions, additional protective packaging, and the requirement for a larger delivery team. We have negotiated favourable delivery charges with our trusted couriers ensure both a safe and efficient service aswell as value for money for our customers. If you are unsure whether a surcharge applies to your order, please contact us and we will be happy to assist.
Lighting Delivery: Delivery on lighting is typically dispatched within 24 - 48 hours for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch even sooner.
Furniture Delivery: Delivery on furniture is typically dispatched within 7 - 10 working days. We use specialist couriers for these items who deliver to your Front Door / Curbside. Smaller items of furniture such as accent tables are typically dispatched within 5 working days. Again, please check each product page for a more accurate timeframe
Accessories Delivery: Delivery on accessories is typically dispatched within 24 - 48 hours for in stock products. We do hold large stock levels of our popular & fast moving collections which include our XL Reed Diffusers - which we aim to dispatch even sooner.
Made To Order Lead Times: Made To Order or Bespoke products range from 4-6 weeks depending on the brand. This will be detailed on each product or brand page. Should you require a bespoke or made to order product by a particular date, please reach out to our customer service team who will do their best to accommodate this request. Please note these items are non-returnable and can not be cancelled once ordered.
Orders before 11am: All orders placed before 11am on items in stock in our warehouses will aim to be delivered the next working day as standard by courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2-3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 3 to 5 working days. If your order is considered urgent we recommend contacting us on (0191) 440 1111 Option 2 to confirm stock availability, where we can also enquire onto faster courier services for you.
Next Working Day Delivery: Please note our next working day service is not guaranteed, our couriers will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or other contractors until you physically receive your goods and check them within 48 hours to ensure everything is in order.
Alternative Addresses: We are unable to leave any order with a neighbor, or in any other location within your property or grounds, All orders require a signature.
Projects: For projects & larger orders additional delivery charges may be incurred due to the necessary packaging in order to protect your order.
Local Deliveries: All orders placed in our Team Valley, Gateshead showroom are for showroom collection from our showroom location only - please speak to a sales consultant in store for local delivery charges.
Courier UK Mainland - Free Over £100
Order value under £100.00 incur a £7.95 delivery charge.
Order value over £100.00 recieve complimentary delivery subject to T&C's*
Pallet deliveries will be advised, quote on application.
Northern Ireland: Please note there will be a £30.00 - £130.00 delivery charge for all Northern Ireland, Inverness, certain areas of Scotland and Scottish Highland postcodes. Price is calculated at check out based on postcode.
Southern Ireland / Europe: Currently we do not deliver outside of the UK, should you wish to collect an item from us using your own courier please contact us and we can advise of the products packagined dimensions and weights for your to arranage your own collection.
Split Shipping: If we have to split your order due to out of stock items, there will be an additional charge for multiple deliveries. We only ship orders once completed.
*UK mainland postcodes only, certain postcodes exempt.
Courier Non-Mainland & Republic of Ireland
UK Non-Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Inverness, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two-three working day service.
All order values = £30.00 - £98.00 per order dependent on postcode.
Please email us at info@cplights.com us for a price for delivery to all other parts of Ireland. Guernsey & Jersey channel islands shipping charges:
Orders under £800 = £80 delivery charge
Orders over £800 = £130 delivery charge
Orders received to the above areas that have not been charged carriage will be contacted with a price for shipping, you can then continue, or cancel your order.
Furniture & Mirrors Delivery
Furniture & Mirrors can only be delivered to UK-Mainland postcodes due to the nature of the product and the damages they can sustain. Tthere is a fixed cost of £30.00 per mirror and furniture items are priced by size and, or weight at checkout. If you would like a furniture delivery to a Non UK-Mainland postcode (Guernsey, Jersey, Northern Ireland, Scottish Highlands, etc.) please contact us with so we can arrange a quotation.
Delivery on all furniture & mirrors can take anywhere from 14 working days as we attempt to deliver these items ourselves on our own vehicles or specialist courier service to ensure a smoother and safer delivery to you. This is to avoid damages to fragile products and ensure your order arrives to you safely. We ask that you check over your product(s) within 48 hours and report any faults to us within this timeframe.
We do not offer a furniture assembly service with our standard delivery and are not insured to deliver items into your home / building. If you require this service you can upgrade to a White Glove Delivery Service at checkout.
Additional Delivery Surcharges:
Some furniture items may incur an additional delivery surcharge depending on their size and weight. This is due to weight restrictions, additional protective packaging, and the requirement for a larger delivery team. We have negotiated favourable delivery charges with our trusted couriers ensure both a safe and efficient service aswell as value for money for our customers.
If you are unsure whether a surcharge applies to your order, please contact us and we will be happy to assist.
Small Item Surcharge - £20
Applies to selected smaller furniture pieces, including:
- Side tables
- Dining chairs
- Footstools
- Other small furniture items
Medium Item Surcharge - £40
Applies to selected medium-sized furniture items, including:
- Seating
- Chests of drawers
- Console tables
- Coffee tables
- Dressing tables
- Desks
- Other medium-sized furniture items
Large Item Surcharge - £60
Applies to larger furniture items, including:
- Dining tables
- Sideboards
- Sofas
- Wardrobes
- Display units
- Bookcases
- Other large furniture items
Mirror & Art Surcharge - £30
Applies to selected:
- Mirrors
- Artwork
These items require additional protective packaging and careful handling during delivery via our specialist delivery service.
If you have any questions regarding furniture deliveries please email us at info@cplights.com or call us at 0191 440 1111 and select option 2.
Made to Order Cushions & Runners Delivery
Our luxury cushions & runners are all specially made to order for you and are on a 15-20 day lead time. We ensure the highest level of quality goes into all of our made to order & bespoke cushions, and for this reason we don't like to rush the production.
No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.
We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.
Made to Order and Bespoke Lighting Delivery
Made To Order & Bespoke Lighting ranges on a brand by brand basis, generally Made To Oder lighting averages at a 4-6 lead time from date of order. We ensure the highest level of quality goes into all of our made to order products, and for this reason we don't like to rush the production.
No returns, cancellations or exchanges are offered on all made to order & bespoke lighting. This includes all David Hunt Lighting orders.
Pre-Orders
The time frame provided is accurate at the time it is updated, many factors contribute to the advised lead time of pre-order products including the manufacturer, shipping into the UK, and Customs and Quality Control all before we then dispatch the item to you. In some instances there can be delays which are external factors (not within our control) including delays in shipping of containers, containers which are held in customs or on the rare occasion, products that simply didn't pass high Quality Control standards.
We understand this can be a frustrating situation but please note we do our best to ensure your order arrives to you as quickly and safely as possible.
Pre-order dates can vary depending on the product, for example larger pieces of furniture and sofa's the lead time can be approximately 14-18 weeks.
Please note: If you have paid using a payment slicing option you may make one or more payments before receiving your order.
White Glove Delivery Upgrades
We are able to offer a white Glove Delivery Upgrade on most of our items of furniture which is price on application.
The cost is based on the number of people required for the delivery and the time it would take to deliver to the room of choice, assemble, and remove the product packaging from your premises.
Please contact us with your WEB order reference immediately after placing your order to request a price for a White Glove Delivery Upgrade which is payable per item, in addition to any shipping costs already purchased.
As a reference point we have created some guideline costs per item below;
Guideline Costs:
- Bedside Table £60.00 - £80.00
- Coffee Table £100.00 - £120.00
- Console Table £90.00 - £130.00
- Dining Table £140.00 - £180.00
- Wardrobe £150.00 - £180.00
- Sideboard £150.00 - £180.00
- Sofa £150.00 - £200.00
Access Issues: Narrow hallways, multiple flights of stairs, or the need for specialised lifting equipment can add to the above costs.
Location: You are responsible for ensuring their is sufficient space / access to entrances, doorways, corridors, staircases, lifts etc. ahead of delivery. We can not accept an item back if access has not permitted the delivery.
Additional Charges: There may be additional charges required for deliveries to higher floors above the first floor. This is to our couriers discretion and on this occasion we would contact you to arrange additional payment before delivery.
Delivery Notice
Cp Lighting & Interiors will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hours time slot for delivery.
All of our deliveries require a signature and can not be delivered to a neighbor or a "safe place" at your premises.
This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' then check your goods within 48 hours and notify us of any faults, flaws or missing parts. Failure to do so may affect any warranty claims you make thereafter.
Please note you have 48 hours to report any damages / missing parts to the items and 14 days from us delivering the goods to your address, a neighbors / alternative address address or a collection point to report any unwanted items (unused and in the original packaging, unwired and with all parts) We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or missing goods cannot be accepted outside this period.
CONTACT US
Report A Fault withing 48 hours here
Request A Return within 14 days here
Re-Deliveries
If DPD or our drivers are unable to find your property on the first instance they will attempt a second delivery where possible. if after a second delivery attempt is made and your address is still unable to be located by DPD they will return the item to us. Any additional deliveries after this point will require an additional delivery charge as incurred to us by DPD. Please understand that DPD do not work for Cp Lighting & Interiors and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.
Please kindly note delivery charges are not refundable.
Once you receive your order
Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. We are not liable after this 48 hour period or after installation. After the 48 hour period these product(s) will not be considered for return or exchange. Cp Lighting & Interiors are unable to offer product exchanges after installation if item is damaged unless there is an electrical lighting fault.
Please see our Returns Policy for further information.
Please report all faults & shortages within 48 hours of receipt here.
Imports / Exports to outside of the UK
We currently do not ship outside of the UK, however you are able to collect from our warehouse(s) using your own courier.
Cp Lighting & Interiors are not liable for any damages once the product(s) leave our warehouse or for any shipping, import, export or customers charges that are applied by ports or governments. We strongly recommend adding insurance and tracking to all courier collections for your own peace of mind.
We recommend you seek advise from your local courier regarding any / all imports. We are not liable for any import / export charges.