All orders must be returned to us within 14 days from receipt and at your own cost. Products must not have been wired or fitted in any way.

Made To Order: Made to order items including all David Hunt Lighting products, Luxe Casa and The Light Shade Studio products are non-returnable and are considered a committed order. Once an order has been placed with us we are unable to cancel or amend once production has commenced. If there are any complications with the manufacture of a bespoke product we will rectify the issue as we are unable to return these to the factory to which they are manufactured, and in turn we are unable to refund our customer. These include issues such as metal finishes, painted finishes,  fabric variances and glass tone. If situations arise where they aren't as described / expected we will arrange for the issue to be rectified.

Bespoke Orders: Bespoke items are non-returnable and are considered a committed order. Once an order has been placed with us we are unable to cancel or amend once production has commenced. If there are any complications with the manufacture of a bespoke product we will rectify the issue as we are unable to return these to the factory to which they are manufactured, and in turn we are unable to refund our customer. These include issues such as metal finishes, painted finishes,  fabric variances and glass tone. If situations arise where they aren't as described / expected we will arrange for the issue to be rectified.

Returns Guide: Download our 6 Step Returns Guide here.

As a business or trade customer (B2B), statutory return rights do not apply, returns for unopened, unused, undamaged goods may be accepted at our discretion with a restocking fee. 

All orders invoiced to a business are considered a B2B purchase.

When returning an item to us please complete our Request a Return form to request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.

• Product Boxes: You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the product box from arriving to us damaged. This is to ensure the product box arrives to us safely in its original condition. 
• Returns Label: Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.
• Do Not Damage Product Boxes: We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.
• Seal With Clear Tape: The product box must be sealed only with clear tape.
• Follow Our Returns Policy: If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us.
• Insure Your Return: We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

We offer a 14 day refund policy on all valid stocked goods that is not reduced or ex display, after this period of time we are unable to accept returns or exchanges. If you are unsure if the product you are ordering is a stocked item, special order or bespoke made, please contact us before ordering, a member of our Customer Service team will be happy to answer any question you may have. Further information on Special Orders is listed below. 

Return Requests made after 14 days will be strictly declined.

Please note certain items incur a 25% re stocking fee if cancelled after your order has been placed. Please call us to check before you place your order. 

• All returned items must be unaltered, unwired, and in original packaging with all ceiling fixings and parts and instructions.
• The product box must not be written on, damaged or sealed with any tape other than clear tape.
• The product box must be returned in outer packaging to protect the product box.

Special orders, Online orders (non-stock items) & Catalogue orders will incur a 25% restocking charge and are to be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them and for administrative charges and shipping. Please check with us prior to placing your order. if you are unsure if an item is a special order, or not.

• This 25% restocking fee is applicable to all Lamp Shades.
• The 25% restocking charge is incurred on all Richmond Interiors Products

Please contact us on (0191) 440 1111 (option 2) or email us at info@cplights.com to confirm if the item you are interested in is stocked or is a special order before you place your order with us. A member of staff will be more than happy to assist you and clarify any questions you may have.

Reduced / Promotional / Outlet - These items are non-returnable, Should you wish to see more photos of these products please contact us. You can also pop into our showroom to view these items - simply let us know so we can arrange this.

These include:

• Bespoke or Made To Order products including shades and cushions
• All David Hunt Products
• All Dar Gold Label Products
• All Richmond Interiors products
• All Switches & Sockets
• All Light Bulbs
• All Wallpaper
• All Electrical & Wiring Accessories
• All Reed diffusers & Candles
• Light Shades can not be returned if their cellophane has been removed
• All Bedding 
• Any items with "non returnable" listed on their product page

We do not offer a Credit Note / Exchange or Refund on the above item(s).

Bespoke & Made To Order items are strictly non-returnable and cannot be cancelled once your order has been placed with us. Please call or email us to confirm if the items you are ordering are bespoke items. 

Our luxury cushions & runners are all specially made to order for you and are on a 15 - 20 day lead time. We ensure the highest level of quality goes into all of our made to order & bespoke cushions, and for this reason we don't like to rush the production. 

No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.

We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.

These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty). They must be checked to your satisfaction before they leave the showroom. This includes full priced and sale Ex-Display items.

All Bulbs & Electrical accessories including LED drivers, switches & sockets and all other electrical accessories are non-returnable.

All Reed Diffusers, refills, room sprays, textile sprays and Candles are non-returnable.

Shades are all applicable for a 25% restocking fee and must be returned complete with the original cellophane.

All wallpaper is non returnable, Cp Lighting & Interiors are not liable for any roll calculations resulting in excess rolls or shortages. Roll quantities are to be supplied by your decorator. All wallpaper / paste / paints can not be returned or exchanged.

ELECTRICAL FAULTS

• All electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 48 hours.
• If an Electrical fault is reported to us, we will report this to the manufacturer to which they will require the item back for testing. 
• If an electrical fault is to be found they will offer either a replacement fitting or a refund. 
• If an electrical fault is not found and the item is within working order you will be informed of this and requested to arrange collection of your item. 
• Please note, If an Electrician has not installed your Light fitting you're not covered for your Guarantee and you void the manufactures warranty. 
• Cp Lighting & Interiors are not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any of our products.

Please thoroughly check you are satisfied with all fittings / products before installing them and report any faults within 48 hours. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 7 working days. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange.

As a small family business we take great care in ensure products arrive to you safely and in good condition, we will endeavor to do everything possible to ensure that we resolve faults and imperfections where possible.

Your statutory rights as a customer are not affected.

DELIVERY CHARGES

Please Note - Delivery charges are not refundable. 

When returning an item to us please complete our Request a Return Form to request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.

You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the product box from arriving to us damaged. This is to ensure the product box arrives to us safely in its original condition. Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.

We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.

Once the item(s) has been received back by us it will be processed through our Returns Department (subject to compliance with our Terms and Conditions criteria) including a full inspection and testing. Please allow 3-5 working days for the refund process once the goods have gone through Testing & Inspection. If the goods are returned and found to be non-faulted there no refund will be issued, you will be contacted for us to arrange for the item(s) to be resent to you at your cost. 

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us. 

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

Cp Lighting & Interiors are also not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any product.

If the above conditions are not met then we are unfortunately unable to accept the return.  

Cp Lighting & Interiors are not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any of our products.

We Will of course supply a replacement light fitting / replacement parts when found to be faulted and approved by the supplier.