Returns Department

Cp Lighting & Interiors

5 & 6 Maingate

Kingsway North

Team Valley

Gateshead

NE11 0BE

• Thoroughly read and follow the Full Returns Policy here.
• Package your items in outer packaging or an outer box to prevent the product box from being damaged.
• You must not write on or attach any returns labels onto the product box – outer packaging only.
• You must only use CLEAR tape to re-seal the product box only.
• The product box must be returned back to us in its original condition – no damages
• Please enclose your WEB order reference number within your approved returns
• If the above conditions are not met then we are unfortunately unable to accept your return.   

You can also view our Returns Policy here.

• Once we receive your return your item(s) and the above criteria is met we will issue you a refund to your original payment method, Please allow 3-5 working days for the return process and for the refund to arrive back into your account.
• If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us or you may collect in person. Please see our Full Returns Policy here.
• We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind 

You can also view our Returns Policy here.

You can view our Returns Policy here.

• Though we do our best to ensure all products are dispatched as swiftly and efficiently as possible, on occasion a product may be found to have a fault. Faults are defined by a product not being fit for it's intended purpose or has a manufacturing flaw / defect.
• Please complete our Report a Fault form with a photo if possible and a description of the fault. We will then liaise with the manufacturer directly to obtain a resolution for you as efficiently as possible. During this stage your patience is greatly appreciated while we try to arrange as solution as swiftly as we are able.
• Where replacement parts are available we will aim to dispatch these to you as quickly as we are able, though we do not stock every product so some parts may need to come from our suppliers.

You can view our Returns Policy here.

• As a small family business we take great care in ensure products arrive to you safely and in good condition, we will endeavor to do everything possible to ensure that we resolve faults and imperfections where possible.
• All faults and shortages must be reported to us within 48 hours of collection or from receiving delivery of your order to your delivery address or collection point. These faults include missing parts, damaged glass and general flaws. After 48 hours we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after the 48 hours.
• Please complete our Report a Fault form within 48 hours of delivery.
• If you are having renovations done to your home / premises or do not plan of installing the product(s) within the 48 hours we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site and to keep the boxes clean.
• All electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 48 hours.
• Please thoroughly check you are satisfied with all fittings / products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 3 days. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange.
• Bespoke Cushions  & Runners - We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.
• Your statutory rights as a customer are not affected.

You can also view our Returns Policy here.

If the above conditions are not met then we are unfortunately unable to accept your return.

• All orders must be returned to us within 14 days from receipt and at your own cost.
• Products must not have been wired or fitted in any way. For returns on items we don't stock please see "Special Orders" below or contact us on (0191) 440 1111 and selection option 2 to confirm if an item is a stocked line or a special order, where a member of our Customer Services team would be happy to answer any questions you may have.
• To clarify Special Orders are subject to a 25% re-stocking. This includes all Lamp Shades and certain Lighting lines - Please see our full Returns Policy below for further information. When returning an item to us please complete our Return Request Form to request your return.
• We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you. You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the product box from arriving to us damaged. This is to ensure the product box arrives to us safely in its original condition. Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.
• We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on. Once the item(s) has been received back by us it will be processed through our Returns Department (subject to compliance with our Terms and Conditions criteria) including a full inspection and testing.
• Please allow 3-5 working days for the refund process once the goods have gone through Testing & Inspection. If the goods are returned and found to be non-faulted there no refund will be issued, you will be contacted for us to arrange for the item(s) to be resent to you at your cost. 
• If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us. 

You can also view our Returns Policy here.

If the above conditions are not met then we are unfortunately unable to accept your return.  

Cp Lighting & Interiors are not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any of our products.

• We currently do not ship outside of the UK, however you are able to collect from our warehouse(s) using your own courier.
• Cp Lighting & Interiors are not liable for any damages once the product(s) leave our warehouse or for any shipping, import, export or customers charges that are applied by ports or governments. We strongly recommend adding insurance and tracking to all courier collections for your own peace of mind.
• We recommend you seek advise from your local courier regarding any / all imports. We are not liable for any import / export charges.

Need help or advice on any of our products? Please speak to a member of our friendly Customer Service team who have over 30 years experience in the lighting industry. If you have any questions before you place an order or if you are unsure of any of our Terms & Conditions please contact our Customer Services team directly by calling (0191) 440 1111 and select option 2.

We also have live Web Chat available online Monday - Friday 9:00am - 4:00pm and can be reached by email at info@cplights.com - We have a 48 hour response window for enquiries received on a week day.

Alternatively compete our Contact Us form and a member of our team will contact you.

Out Customer Service team is available Monday - Friday 9:00am - 4:00pm.

You can also view our Returns Policy here.