Shipping policy

DELIVERY RATES

We offer complimentary UK delivery on orders over £100.00, T&C apply.

For orders under £100.00 a small shipping charge of £7.95 applies, T&C apply.

Select products have additional surcharges with are calculated at check out.

*Additional Delivery Surcharges: Some furniture items may incur an additional delivery surcharge depending on their size and weight. This is due to weight restrictions, additional protective packaging, and the requirement for a larger delivery team. We have negotiated favourable delivery charges with our trusted couriers ensure both a safe and efficient service aswell as value for money for our customers. If you are unsure whether a surcharge applies to your order, please contact us and we will be happy to assist.

Lighting Delivery: Delivery on lighting is typically dispatched within 24 - 48 hours for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch even sooner.

Furniture Delivery: Delivery on furniture is typically dispatched within 7 - 10 working days. We use specialist couriers for these items who deliver to your Front Door / Curbside. Smaller items of furniture such as accent tables are typically dispatched within 5 working days. Again, please check each product page for a more accurate timeframe

Accessories Delivery: Delivery on accessories is typically dispatched within 24 - 48 hours for in stock products. We do hold large stock levels of our popular & fast moving collections which include our XL Reed Diffusers - which we aim to dispatch even sooner.

Made To Order Lead Times: Made To Order or Bespoke products range from 4-6 weeks depending on the brand. This will be detailed on each product or brand page. Should you require a bespoke or made to order product by a particular date, please reach out to our customer service team who will do their best to accommodate this request. Please note these items are non-returnable and can not be cancelled once ordered.

Orders before 11am: All orders placed before 11am on items in stock in our warehouses will aim to be delivered the next working day as standard by courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2-3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 3 to 5 working days. If your order is considered urgent we recommend contacting us on (0191) 440 1111 Option 2 to confirm stock availability, where we can also enquire onto faster courier services for you.

Next Working Day Delivery: Please note our next working day service is not guaranteed, our couriers will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or other contractors until you physically receive your goods and check them within 48 hours to ensure everything is in order.

Alternative Addresses: We are unable to leave any order with a neighbor, or in any other location within your property or grounds, All orders require a signature.

Projects: For projects & larger orders additional delivery charges may be incurred due to the necessary packaging in order to protect your order.

Local Deliveries: All orders placed in our Team Valley, Gateshead showroom are for showroom collection from our showroom location only - please speak to a sales consultant in store for local delivery charges.

NORTHERN IRELAND

We deliver our smaller items to Northern Ireland via our courier service, this incurs a £40.00 - £130.00 shipping charge depending on order size / value. Some items of furniture which weigh under 30kg and are smaller than 800mm may be shipped to Northern Ireland but would require an additional surcharge. We are unable to delivery our Larger Items such as larger pieces of furniture (coffee tables, mirrors, sideboards, console tables etc.) to Northern Ireland, in this instance you can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Northern Ireland customers many times so that's no problem at all!

Please note we cannot deliver any Mirrors, Sofas, Large Items (over 800mm x 800mm) or anything by Tommy Franks to Northern Ireland and some items are unable to be collected due to warehouse locations and facilities.

SOUTHERN IRELAND

We currently do not deliver to Southern Ireland.

You can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Southern Ireland customers previously so that's no problem at all! Please note some items are unable to be collected due to warehouse locations and facilities.

SCOTLAND

Deliveries to certain areas of Scotland (including Highlands) require a £20.00 shipping charge for smaller items, and can vary up to £100.00 for larger items and £200.00 for pallet items. For larger items such as pieces of furniture exceeding 800mm, or fragile items including mirrors, art and delicate crystal / glass lighting or accessories these would be delivered on our own vehicles to avoid damages, with that in mind our lead time would increase as we would plan these on our next route to your area of Scotland.

CHANNEL ISLANDS

For deliveries to the Channel Islands, including Guernsey and Jersey, our delivery charges are based on the total order value. Orders under £800 will incur a delivery cost of £80. For orders over £800, the delivery cost is £130. These rates ensure that your items are handled with care and delivered securely to your location. If you have any questions about shipping or would like a tailored quote, please don’t hesitate to contact our team.

LIGHTING DELIVERIES

Delivery on lighting is typically received around 4-7 working days for in-stock products. Most of our Quick Ship items are dispatched within 88 hours from order. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 3-4 weeks (Including Richmond Interiors) and some Made To Order or Bespoke products (including David Hunt Lighting) range from 6-8 weeks depending on the brand, We can improve on these timeframes if you contact us with your schedule we will do our best to accommodate this with our factories. Lead time will be detailed on the product or brand page and can sometimes be improved. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at info@cplights.com

For larger lighting products (over 800mm in diameter) please see our Larger Item Deliveries information below.

All orders placed before 11am on items in stock (excluding large items / furniture orders)in our warehouse(s) will aim to be delivered the next working day by our courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2 - 3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us to confirm stock availability, where we can also enquire into faster courier services for you.

Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.

Once received, we request you check all items and report any faults within 48 hours via our Report A Fault Form - Claims outside this time period will be rejected.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape with no labels attached and please do not write on the product box - external box only.

FURNITURE & MIRROR DELIVERIES

Furniture & Mirrors can only be delivered to UK-Mainland postcodes due to the nature of the product and the damages they can sustain. Tthere is a fixed cost of £30.00 per mirror and furniture items are priced by size and, or weight at checkout. If you would like a furniture delivery to a Non UK-Mainland postcode (Guernsey, Jersey, Northern Ireland, Scottish Highlands, etc.) please contact us with so we can arrange a quotation.

Delivery on all furniture & mirrors can take anywhere from 14 working days as we attempt to deliver these items ourselves on our own vehicles or specialist courier service to ensure a smoother and safer delivery to you. This is to avoid damages to fragile products and ensure your order arrives to you safely. We ask that you check over your product(s) within 48 hours and report any faults to us within this timeframe.

We do not offer a furniture assembly service with our standard delivery and are not insured to deliver items into your home / building. If you require this service you can upgrade to a White Glove Delivery Service at checkout.

Additional Delivery Surcharges:

Some furniture items may incur an additional delivery surcharge depending on their size and weight. This is due to weight restrictions, additional protective packaging, and the requirement for a larger delivery team. We have negotiated favourable delivery charges with our trusted couriers ensure both a safe and efficient service aswell as value for money for our customers.

If you are unsure whether a surcharge applies to your order, please contact us and we will be happy to assist.

Small Item Surcharge - £20

Applies to selected smaller furniture pieces, including:

Side tables
Dining chairs
Footstools
Other small furniture items

Medium Item Surcharge - £40

Applies to selected medium-sized furniture items, including:

Seating
Chests of drawers
Console tables
Coffee tables
Dressing tables
Desks
Other medium-sized furniture items

Large Item Surcharge - £60

Applies to larger furniture items, including:

Dining tables
Sideboards
Sofas
Wardrobes
Display units
Bookcases
Other large furniture items

Mirror & Art Surcharge - £30

Applies to selected:

Mirrors
Artwork

These items require additional protective packaging and careful handling during delivery via our specialist delivery service.

If you have any questions regarding furniture deliveries please email us at info@cplights.com or call us at 0191 440 1111 and select option 2.

FURNITURE DELIVERY UPGRADES

We are able to offer a delivery update to room of choice (access providing) or White Glove (Installation and removal of product packaging) which is calculated at checkout.

The cost is based on the number of people required for the delivery and the time it would take to deliver to the room of choice, assemble, and remove the product packaging from your premises.

Please contact us with your WEB order reference immediately after placing your order to request a price for a White Glove Delivery Upgrade which is payable per item, in addition to any shipping costs already purchased.

As a reference point we have created some guideline costs per item below;

Guideline Costs:

Bedside Table £60.00 - £80.00
Coffee Table £100.00 - £120.00
Console Table £90.00 - £130.00
Dining Table £140.00 - £180.00
Wardrobe £150.00 - £180.00
Sideboard £150.00 - £180.00
Sofa £150.00 - £200.00

Access Issues: Narrow hallways, multiple flights of stairs, or the need for specialised lifting equipment can add to the above costs.

Location: You are responsible for ensuring their is sufficient space / access to entrances, doorways, corridors, staircases, lifts etc. ahead of delivery. We can not accept an item back if access has not permitted the delivery.

Additional Charges: There may be additional charges required for deliveries to higher floors above the first floor. This is to our couriers discretion and on this occasion we would contact you to arrange additional payment before delivery.

ONCE YOU RECEIVE YOUR ORDER

Once received, we request you check all items and report any faults within 48 hours via our Report A Fault Form. Claims outside this time period will be rejected. Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure and we must be informed in writing by completing the Report A Fault Form and attaching images clearly illustrating the fault.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred, write on or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. With this in mind we ask you are careful with all product packaging while this is in your possession until you are sure you wish to keep the item(s). Should you wish to return these please complete the Request A Return form located on the footer of our website within 14 days of receiving the item(s).

White Glove Delivery: We are able to offer a white Glove Delivery Upgrade on most of our items of furniture which is Price On Application, this is based on the number of men required for the delivery and the time it would table to delivery to the room of choice, assemble, and remove the product packaging. Please contact us with your WEB order reference immediately after placing your order to request a price for a White Glove Delivery Upgrade.

LARGE ITEM DELIVERIES

Delivery on larger items, including large pieces of furniture and bulky items, are delivered via our own tail lift vehicles or verified third party logistics companies who specialize in the delivery of large, bulky items. Some larger items may be delivered on a pallet to a curbside location – please ensure you are able to meet the driver and assist in receiving your delivery.

Larger item deliveries are to your billing address only and for your security identification is required upon receipt of delivery.

Again, customer assistance will be required to assist the delivery driver. Delivery is strictly to curbside for insurance purposes. We are unable to take products into your property. It is the responsibility of the customer to ensure that there is sufficient access to your property including upstairs apartments / flats to accommodate the product. Our couriers are unable to take the product(s) into your property - Delivery is strictly curbside.

Once received, we request you check all items and report any faults within 48 hours - Claims outside this time period will be rejected.

There is a £20.00 - £130.00 carriage supplement on all Larger Item and Pallet Deliveries - We will call you after your order is placed to arrange the additional payment of £20.00 - 130.00 for the carriage supplement if it hasn't already been paid when placing the order.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on.

SMALL ITEM DELIVERIES

Delivery on smaller items are generally sent using our couriers DPD which offer a 1 hour delivery slot. We will provide you with your tracking information on your Dispatch Notification email when your order has been dispatched. Please ensure you provide both a mobile telephone number and email address so we can keep you updated with the status of your parcel. Some products including Art & Mirrors may require a £20.00 surcharge - This will be indicated on the product page prior to ordering.

Once received, we request you check all items and report any faults within 48 hours via our Report A Fault Form - Claims outside this time period will be rejected.

ALTERNATIVE ADDRESSES

We are unable to leave any order with a neighbor, or in any other location within your property or grounds - All orders require a signature.

LEAD TIMES

We display an abundant collection of furniture, accessories and lighting here at decorum-living.com with up to 30,000 products on our website at any given time. Though we do try to ensure sufficient stock levels at all times on our most popular pieces which are available in a 48 hour dispatch window, we do place stock on back order with our brands, manufacturers and suppliers.

QUICK SHIP

Items on our Quick Ship differ by brand, Laura Ashley, Dar Lighting & Endon Lighting are usually shipped & delivered within 2-3 working days, Kensington products are usually dispatched from our warehouses within 48 hours (When ordered Monday to Friday). Please note some of the couriers we use do not deliver on weekends. Though every effort is made to dispatch within 48 hours we can't guarantee this.

PRE-ORDERS

The time frame provided is accurate at the time it is updated, many factors contribute to the advised lead time of pre-order products including the manufacturer, shipping into the UK, and Customs and Quality Control all before we then dispatch the item to you. In some instances there can be delays which are external factors (not within our control) including delays in shipping of containers, containers which are held in customs or on the rare occasion, products that simply didn't pass high Quality Control standards. We understand this can be a frustrating situation but please note we do our best to ensure your order arrives to you as quickly and safely as possible.

Pre-order dates can vary depending on the product, for example larger pieces of furniture and sofa's (Particularly from Tommy Franks) the lead time can be approximately 14-18 weeks.

Please see below for further information regarding delays.

DELAYS

Any delays will be fully communicated by email and / or telephone. We try to keep you as up to date as possible during your order process and can only provide you with the latest information we are provided by our brands, suppliers and manufacturers. If you require a more specific time frame, please don’t hesitate to contact our Customer Service Team who will be happy to find further information out for you if possible.

We do support our staff with a Zero Tolerance Policy so please be kind when speaking with our team by both email and telephone while they do their best to assist you with any delays you may be experiencing.

DELIVERY NOTICE

Cp Lighting & Interiors will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text and / or email on the morning of delivery from our courier with a predicted 1 hour time slot for delivery.

All of our deliveries require a signature and can not be delivered to a neighbour or a "safe place" at your premises.

This service is only available if a mobile number or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' then check your goods within 48 hours and notify of any faults, flaws or missing parts. Failure to do so may affect any warranty and claims you make thereafter will be rejected. Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure. We can only accept faults reported by Email and our Report A Fault Form.

Please note you have 48 hours to report any damages / missing parts to the items and 14 days from receiving the goods to your chosen address, safe place, or collection point to report any unwanted items (unused and in the original packaging the way it was received, for lighting this must be unwired and with all parts). We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or missing goods cannot be accepted outside this period. Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure.

For deliveries using our own vehicles, our Dispatch Team will contact you to arrange a convenient date for delivery so they can plan their delivery routes, in most cases they can provide an ETA time slot also. Deliveries are Monday – Friday only.

Please ensure you are available to receive your delivery as redeliveries will incur a redelivery charge. For Furniture and Larger / Bulky items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.

Access: Please be aware that it is the customers responsibility to check all room sizes to ensure the products will fit through doorways, corridors, staircases etc. and that the weight of the products are suitable for your property.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on.

RE-DELIVERY CHARGE

If our couriers or drivers are unable to find your property on the first instance they will attempt a second delivery (if possible). If after a the first, or possible second delivery attempt is made and your address is still unable to be located by DPD, or our drivers / couriers they will return the item to us. Any additional deliveries after this point will require an additional delivery charge which may be higher than your original delivery cost (if applicable) as incurred to us by DPD / our couriers. Please understand that DPD or our other nominated couriers do not work for Cp Lighting & Interiors and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.

ONCE YOU RECEIVE YOUR ORDER

Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. If you are building and / or renovating we advise you check your item(s) thoroughly before storing to avoid any damages on site. We are not liable after this 48 hour period or after installation. After the 48 hour period these product(s) will not be considered for return or exchange. Cp Lighting & Interiors are unable to offer product exchanges after installation if item is damaged, and for lighting unless there is an electrical lighting fault.

EXCHANGES

In the unfortunate instance your order arrives to you damaged, ensure you contact us by email, or by completing our online form within 48 hours. We will arrange a replacement product exchange and redelivery on the same in order to reduce our carbon footprint and avoid our customers waiting for two separate deliveries. Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure.

Please note: we are unable to uplift your faulted product and redeliver the replacement product on two separate dates.